Shipping + Returns
 

What if I don't like the product I ordered when it arrives?

We're sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs set out below) once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.

Please note: You will need to disassemble your product and repackage it, in order for our delivery partners to collect

 

What if the item is damaged when it arrives or you are sent the wrong item?

Our quality team check your lamps to make sure they are up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.

If you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 14 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.

 

Please note: You will need to disassemble your product and repackage it, in order for our delivery partners to collect

Can I cancel an order if I change my mind?

Regrettably all our items are made by hand to order so be sure that you have selected the item/s you want as manufacture normally starts within 24 hours.

What do we charge to collect items?

If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.

 

How long will my refund take?

For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes after we have received the unwanted item back (or received evidence that it is being returned).

Debit card

Up to 3 working days

Credit card

Up to 3 working days/Within 2-30 days. Terms vary between bank and card companies. Customer can see their refund policy on the T&Cs they have with their banks.

Paypal account Up to 3 working days but within 5-7 days

 

More on PayPal refunds

If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. We will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.

Can I change my existing order?

Once you've placed an order, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details through  contacting us